Call Centre Facts


How Emerging Technology Is Here to Boost Call Centre

Emerging technologies are here to help call centres modernize to be equipped for the future.


Gucci Utilizes Contact Centre to Boost Customer Shopping Experience

Gucci came up with its own strategy in luring Millennials in buying its luxury goods, and keeping up with the ever-changing consumer habits. One of example of this new habits is how Millennials’ eyes are glued to the screens of their mobile devices, instead of brick-and-mortar stores when it comes to shopping.


Call Centre Provider Retainer Fees and Effectiveness

When it comes to enlisting a call centre firm, there are the terms of services that influence retainer fees. Ideally, call centre services must be flexible in pricing and delivery.


10 Modern Questions for Call Centre Sourcing

If you are in the market for a call centre provider or engaged in preliminary talks with a provider, here are the questions you need to ask.


How to Streamline Corporate Leadership into CX

A business decision won't become possible unless the higher-ups are notified and replied with approval. Basically, they have the final say. So, if you're planning to implement a new customer experience (CX) strategy, you'll need the opinion of the executive team or the ones that belong to the C-Suite, i.e. chief executive officer (CEO), chief financial officer (CFO), chief operating officer (COO), and chief information officer (CIO).


An Introduction to the Philippines IT Outsourcing and BPO Industry

The Philippines is among the world's top destinations for BPO & Call Centre Outsourcing. Let's discuss how and why.


How Human Psychology Factors in Sales

Psychology. In a general sense, this is a word that means the study of the human mind. In the business sense, it's more about understanding your customers in order to create business decisions that will garner customer attention and satisfaction.


Clear Mindset Indicators When to Outsource

Outsourcing works by being able to streamline your business processes in order to save time and improve processing times. Below are indicators that suggest that you may need to outsource some tasks.


BPO and Contact Centre Trends to Know in 2019

2019 brings new opportunities and challenges to the BPO & Contact Centre industry. Here are the things to know about the trends that will shape or define BPO & contact centres.


4 Reasons Why BPO Investors are Drawn to The Philippines

The Philippines is one of the world's prime spot for outsourcing, therefore making it a lucrative place for foreign investors.