All About Outsourcing


Full-Automation of Contact Operations Can Drive Off Customers From the Business


B2B Customer Experience Has Improved But Challenges Still Ahead

B2B is considered a different field compared to B2C but Customer Experience is still a factor despite their theoretical differences.


Outsourcing and Long-Term Viability by Global TeleForce

Daily Thoughts about Outsourcing by Global TeleForce


Global TeleForce Offers Affordable and Scalable Outsourcing

As a solution to NBN Telcos and ISP. New to outsourcing? Our offer allows you to start off small with a safe margin on investment.


Why Australian Telcos Should Consider BPO in the Philippines

Today, we explore the consideration on why Australian telecommunication and ISP companies should consider outsourcing roles in the Philippines


Telco Processes that can Be Outsourced to the Philippine Contact Centre

What are the telco business processes that can be outsourced?


Global TeleForce & 6 Years of Providing Effective Telecommunications Outsourcing

For six years, Global TeleForce has continuously provided outsourcing and shared services to Australian telcos. Here's our main points.


How the Internet of Things is Changing Customer Engagement

The Internet of Things is bound to change how we communicate via equipment. In turn, IoT will also change customer engagement.


How Customer Support Platform Defines Outsourced Customer Support

Whether you have an in-house customer support team or you are outsourcing it to a provider, the customer support platform defines your team's ability to support customers in real time.


Why the Human Factor Matters in the Future of Contact Centres

In the age of rapid development of artificial intelligence for the contact centre, the future of customer service is still ingrained deeply on human to human conversations.