All About Outsourcing

Why Australian Telcos Should Consider BPO in the Philippines

Today, we explore the consideration on why Australian telecommunication and ISP companies should consider outsourcing roles in the Philippines

Telco Processes that can Be Outsourced to the Philippine Contact Centre

What are the telco business processes that can be outsourced?

Global TeleForce & 6 Years of Providing Effective Telecommunications Outsourcing

For six years, Global TeleForce has continuously provided outsourcing and shared services to Australian telcos. Here's our main points.

How the Internet of Things is Changing Customer Engagement

The Internet of Things is bound to change how we communicate via equipment. In turn, IoT will also change customer engagement.

How Customer Support Platform Defines Outsourced Customer Support

Whether you have an in-house customer support team or you are outsourcing it to a provider, the customer support platform defines your team's ability to support customers in real time.

Why the Human Factor Matters in the Future of Contact Centres

In the age of rapid development of artificial intelligence for the contact centre, the future of customer service is still ingrained deeply on human to human conversations.

Tech Factors that are Boosting Outsourced Accounting in Australia

Outsourced Accounting is rapidly being changed by technological factors that allow mobility, real-time collaboration, and real-time reporting under accounting roles that are outsourced via cloud or channel platforms.

Essential Sales Skills Needed by Business Leaders

Today we point the essential sales skills that business leaders must have as they are the main sales person of the company in retrospect. Do you have these skills?

Setting Sales KPIs with an Outsource Contact Centre Provider

Sales KPIs for sales teams that are powered by analytics.

How Analytics Is Changing Sales Teams and Departments

Analytics based on the visualization and study of big data references from sales, performance and customers is changing how sales departments function.