All About Outsourcing

Should Your Contact Centre Have a Presence on WhatsApp?

Call Centres having a presence on WhatsApp could benefit from having another communication channel that allows a touch-point communications through real-time communication and accessibility to reach out to queries and follow-ups.

The Biggest Benefits You'll Get When Your Bookkeeping is Outsourced

Outsourcing your bookkeeper is one of the smartest moves you can do, with the tremendous benefits it can bring.

How Tech is Reshaping Call Centres of the Future

Call centres regarding customer service exist to provide support at every step of the customer journey. Many businesses adopted this approach to build a bridge between company and customer and provide support. However, not every business was successful in bridging the gap.

Customer Service Future: Humans and AI Working in Harmony

How Emerging Technology Is Here to Boost Call Centre

Emerging technologies are here to help call centres modernize to be equipped for the future.

Call Centre Provider Retainer Fees and Effectiveness

When it comes to enlisting a call centre firm, there are the terms of services that influence retainer fees. Ideally, call centre services must be flexible in pricing and delivery.

10 Modern Questions for Call Centre Sourcing

If you are in the market for a call centre provider or engaged in preliminary talks with a provider, here are the questions you need to ask.

How to Streamline Corporate Leadership into CX

A business decision won't become possible unless the higher-ups are notified and replied with approval. Basically, they have the final say. So, if you're planning to implement a new customer experience (CX) strategy, you'll need the opinion of the executive team or the ones that belong to the C-Suite, i.e. chief executive officer (CEO), chief financial officer (CFO), chief operating officer (COO), and chief information officer (CIO).

An Introduction to the Philippines IT Outsourcing and BPO Industry

The Philippines is among the world's top destinations for BPO & Call Centre Outsourcing. Let's discuss how and why.

IT & Outsourcing Beyond 2019: What to Expect

The decision to outsource is more than just to cut costs. Although core reduction is among the core principles of outsourcing from the last decade, outsourcing now plays a part in modernizing business capabilities of enterprises when it comes to IT & Development.