Technology has innovated for the good and bad. It has penetrated different businesses and helped them grow and
With this, technology has really made a mark. It has affected businesses and shaped it into something they are now today. And these are the ways
As mentioned, technology has created convenience for customers. And in the customer experience of today, access to almost everything has been easier for customers. Almost anything can be purchased at any time of the day since customer service is online around the clock. However, once a business commits a mistake, a customer can easily find a replacement—your competitor.
Customers are now more empowered than ever. Not only that, there customer experience expectations have stepped up a level. This just means customers are used to the convenience that they are expecting instant service responses,
On the business' point of view, technology has made it easy for agents to optimise a customer journey. The customer journey is the whole interaction with a customer with a business, which
Providing customer service is no easy task. But with what the solutions of today's technology can offer, some of the