GlobalTeleForce Blog


How Artificial Intelligence Will Help Customer Service

Artificial Intelligence did not replace customer service but only helped the platform achieve greater efficiency through the methods of analytics and resource handling.


Harnessing Business Intelligence in Contact Centres

Artificial Intelligence will not replace contact centres alike but it aims to work seamlessly with the existing call centre technology to enhance the platform.


Key Outlines in the Future of Contact Centres

Today, we outline the future of contact centres that will host disruptive technology and practicality. We see some of them today based on innovation.


Is a Contact Centre Crisis Brewing in the United Kingdom?

Due to the economic uncertainty in the United Kingdom, the market struggle of SMEs have an adverse affect to the contact centre industry where it employs 6 percent of the working population.


Essential Sales Skills Needed by Business Leaders

Today we point the essential sales skills that business leaders must have as they are the main sales person of the company in retrospect. Do you have these skills?


Setting Sales KPIs with an Outsource Contact Centre Provider

Sales KPIs for sales teams that are powered by analytics.


How Analytics Is Changing Sales Teams and Departments

Analytics based on the visualization and study of big data references from sales, performance and customers is changing how sales departments function.


How PCI DSS Impacts Customers and Contact Centres

The new security standards when it comes to PCI DSS will affect commerce done online and offline as we know it.


Why Failing to Scale with Omni Channel Fails Your Customer Experience

In today's inter-connected platforms that all operate online, customers are finding new ways to reach businesses to call out for support. This is the omni-channel and today's customer experience is largely dependent on it.


Tasks that Small Businesses Can Outsource NOW in 2018

Did you know that Outsourcing is also applicable to small businesses? Today, even small businesses can outsource time consuming tasks where it frees up their time in order to chart growth.