GlobalTeleForce Blog

How to Streamline Corporate Leadership into CX

A business decision won't become possible unless the higher-ups are notified and replied with approval. Basically, they have the final say. So, if you're planning to implement a new customer experience (CX) strategy, you'll need the opinion of the executive team or the ones that belong to the C-Suite, i.e. chief executive officer (CEO), chief financial officer (CFO), chief operating officer (COO), and chief information officer (CIO).

An Introduction to the Philippines IT Outsourcing and BPO Industry

The Philippines is among the world's top destinations for BPO & Call Centre Outsourcing. Let's discuss how and why.

How Human Psychology Factors in Sales

Psychology. In a general sense, this is a word that means the study of the human mind. In the business sense, it's more about understanding your customers in order to create business decisions that will garner customer attention and satisfaction.

IT & Outsourcing Beyond 2019: What to Expect

The decision to outsource is more than just to cut costs. Although core reduction is among the core principles of outsourcing from the last decade, outsourcing now plays a part in modernizing business capabilities of enterprises when it comes to IT & Development.

Clear Mindset Indicators When to Outsource

Outsourcing works by being able to streamline your business processes in order to save time and improve processing times. Below are indicators that suggest that you may need to outsource some tasks.

BPO Insights to Know in 2019

The industry of BPO is ever-changing due to the influence of business conditions, economy and the progress of technology. Here are a few insights for 2019.

BPO and Contact Centre Trends to Know in 2019

2019 brings new opportunities and challenges to the BPO & Contact Centre industry. Here are the things to know about the trends that will shape or define BPO & contact centres.

4 Reasons Why BPO Investors are Drawn to The Philippines

The Philippines is one of the world's prime spot for outsourcing, therefore making it a lucrative place for foreign investors.

Full-Automation of Contact Operations Can Drive Off Customers From the Business

B2B Customer Experience Has Improved But Challenges Still Ahead

B2B is considered a different field compared to B2C but Customer Experience is still a factor despite their theoretical differences.