GlobalTeleForce Blog

How Tech is Reshaping Call Centres of the Future

Call centres regarding customer service exist to provide support at every step of the customer journey. Many businesses adopted this approach to build a bridge between company and customer and provide support. However, not every business was successful in bridging the gap.

Customer Service Future: Humans and AI Working in Harmony

The Rise of Virtual Assistants

The rise of virtual assistants have been fast-tracked these past recent years, all thanks to developments in technology.

How Customer Banking is Improving by Going Scriptless

Productivity is something call centres always aim for. The goal is to provide solutions as quickly as possible. That's why other call centres opt for scripts to increase productivity

How Emerging Technology Is Here to Boost Call Centre

Emerging technologies are here to help call centres modernize to be equipped for the future.

Gucci Utilizes Contact Centre to Boost Customer Shopping Experience

Gucci came up with its own strategy in luring Millennials in buying its luxury goods, and keeping up with the ever-changing consumer habits. One of example of this new habits is how Millennials’ eyes are glued to the screens of their mobile devices, instead of brick-and-mortar stores when it comes to shopping.

Call Centre Provider Retainer Fees and Effectiveness

When it comes to enlisting a call centre firm, there are the terms of services that influence retainer fees. Ideally, call centre services must be flexible in pricing and delivery.

10 Modern Questions for Call Centre Sourcing

If you are in the market for a call centre provider or engaged in preliminary talks with a provider, here are the questions you need to ask.

How to Streamline Corporate Leadership into CX

A business decision won't become possible unless the higher-ups are notified and replied with approval. Basically, they have the final say. So, if you're planning to implement a new customer experience (CX) strategy, you'll need the opinion of the executive team or the ones that belong to the C-Suite, i.e. chief executive officer (CEO), chief financial officer (CFO), chief operating officer (COO), and chief information officer (CIO).

An Introduction to the Philippines IT Outsourcing and BPO Industry

The Philippines is among the world's top destinations for BPO & Call Centre Outsourcing. Let's discuss how and why.