GlobalTeleForce Blog

Advantages of Virtual and Remote Contact Centres During the Coronavirus Pandemic

The coronavirus COVID-19 pandemic has brought about unprecedented challenges to the rest of the globe and has reshaped how call centres will operate in the future in terms of business conitnuity

AWS to Bring Contact Centre to Cloud Computing

The company makes that possible through Amazon Connect, which is a cloud-based customer contact centre service. It is an on-demand pay-per-use service that requires no hardware to deploy. That rapid deployment capability enables businesses to become operational in a matter of weeks instead of months.

How Customer Experience Will Define the Brand Further

Customers know what they want. They can differentiate what a good and bad experience is. And if you're providing the latter, better be prepared in losing them.

How to Establish a Contact Centre from the Ground Up

At Global TeleForce, we know these things quite well. As a premier provider of call centre outsourcing Philippines services, we have been helping a growing number of entrepreneurs build and sustain their respective businesses. Allow us to help you too. We have compiled some tips to help you get started with a call centre if you are building one from the ground up:

Managing BPO and Call Centre Work Culture of the 2020s

Gone are the days that Baby Boomers head offices. Now, Millennials are gradually taking over the workforce, building their careers. Some even started their own companies. But, what makes the Business Process Outsourcing (BPO) and call centre work culture of the 2020s different from the past generation?

Voice Assistants Are Not Dependable to Contact Customer Service Numbers

Scammers were reported to con voice assistant software users under the guise of popular tools like Siri, Alexa, and Google Assistant. What the poor users did not know was that their once-reliable assistants have been tricked to pick up fraudulent support phone numbers.

Tech Platforms that are changing Call Centres

We hope you’re using technology to your advantage. If not, you can use our insights when you develop your next marketing plan.

Should Your Contact Centre Have a Presence on WhatsApp?

Call Centres having a presence on WhatsApp could benefit from having another communication channel that allows a touch-point communications through real-time communication and accessibility to reach out to queries and follow-ups.

The Biggest Benefits You'll Get When Your Bookkeeping is Outsourced

Outsourcing your bookkeeper is one of the smartest moves you can do, with the tremendous benefits it can bring.

How Tech is Reshaping Call Centres of the Future

Call centres regarding customer service exist to provide support at every step of the customer journey. Many businesses adopted this approach to build a bridge between company and customer and provide support. However, not every business was successful in bridging the gap.