GlobalTeleForce Blog


Why Australian Telcos Should Consider BPO in the Philippines

Today, we explore the consideration on why Australian telecommunication and ISP companies should consider outsourcing roles in the Philippines


Telco Processes that can Be Outsourced to the Philippine Contact Centre

What are the telco business processes that can be outsourced?


Global TeleForce & 6 Years of Providing Effective Telecommunications Outsourcing

For six years, Global TeleForce has continuously provided outsourcing and shared services to Australian telcos. Here's our main points.


Global TeleForce Continues Contact Centre & Outsourcing Services to NBN Providers

Global TeleForce, a Contact Centre and Business Process Outsourcing (BPO) company has reached a milestone of six years in terms of providing a strategic and cost effective service portfolio to Australian ISP and Telecommunications companies.


Why Outsourcing Smartly Does Not Compromise Brand

Smart Outsourcing can prove to be a boost to the brand by streamlining its business support structure with improved efficiency.


How the Internet of Things is Changing Customer Engagement

The Internet of Things is bound to change how we communicate via equipment. In turn, IoT will also change customer engagement.


How Customer Support Platform Defines Outsourced Customer Support

Whether you have an in-house customer support team or you are outsourcing it to a provider, the customer support platform defines your team's ability to support customers in real time.


Why the Human Factor Matters in the Future of Contact Centres

In the age of rapid development of artificial intelligence for the contact centre, the future of customer service is still ingrained deeply on human to human conversations.


Tech Factors that are Boosting Outsourced Accounting in Australia

Outsourced Accounting is rapidly being changed by technological factors that allow mobility, real-time collaboration, and real-time reporting under accounting roles that are outsourced via cloud or channel platforms.


How Social Media Factors in the State of Omni Channel Customer Support

Social Media, in more than ways than one has been the focal point of customer service and support in the age of the omni channel.